A message from our Group Chairman John Spencer in relation to COVID-19.

A day in the life of a franchisee: Sujay David

September 20, 2021

Before starting with NIC, Sujay David worked in the hospitality industry for the biggest coffeehouse chain in the world. After undertaking thorough research and contacting several franchisees, Sujay decided it was time to take control of his career.

He now runs his NIC franchise based in south London, which he began at in 2017. Today, we catch up with him to discover what a typical day has in store for him.

Firstly, what jobs did you have before you started with NIC?

I was in the hospitality industry before I started with NIC, working as a Store Manager for Starbucks, along with several other jobs across the sector.

Why did you decide to move onto NIC?

I was thinking of starting a business and the franchising model seemed like a good, safe option. I attended a few franchise shows and that is where I came across NIC. Before making the decision to join, I spoke to a couple of existing franchisees to see if it was the right fit for me.

How much of an impact has the Covid-19 pandemic had on your business? Have you had to adapt in any way?

Covid affected the business in a big way. At the start of the pandemic in March 2020, when most of the businesses (contracts) started to close their doors, fortunately I had a few contracts who were open throughout the pandemic. This included warehouses and dental/medical surgeries that needed bulk sanitisers, which I could source for them.

From June 2020 onwards, I had a lot of enquiries about Covid cleaning (electrostatic cleaning) in the film industry, so I bought a couple of electrostatic machines and, with my team, did quite a lot of electrostatic Covid cleans, and to this day I am still doing these jobs.

Can you outline a typical day for you and your team?

7:30am

In the morning, I will begin the working day by checking on any emails or messages that come through. If there are any urgent requests, I will respond to them as soon as possible.

8am

Then it is time for the school run. Fortunately for me, this job is very flexible so I can fit it along with my family needs.

8:30am

I will have a call with my supervisor, catching up on anything important and discussing the day ahead.

8:45am

I will reply to some email enquiries that I may have not had a chance to respond to in the last hour or so.

10am

I then leave the office to go and meet a customer, where I will discuss their cleaning requirements to provide them with a cleaning quote.

12pm-1pm

I will then return to the office, where I will usually be catching up on some paperwork and emails.

1pm-1:30pm

I typically try and take my lunch break at this time.

1:30pm-3pm

After lunch, I will then visit a client site, dropping off some cleaning materials and checking on the cleaning standards with the client.

3pm-4pm

This time I am usually putting the cleaning quote in the CRM system for my Area Manager to sign off for approval. I will also check if there are any absences which needs to be covered by any mobile cleaners and schedule accordingly.

4pm-4:30pm

Time for me to do the school run again.

4:30pm-5:30pm

I reply to any emails that still need to be addressed, including checking with my supervisor to ensure all sites are staffed and have a general catch up.

What might your day look like?

If you’re interested in learning more about how to start and grow your own business with the flexibility to control your own working hours and find the ideal work/life balance, get in touch.

Have a question about franchising? Use our form at the bottom of the page or check out the FAQ page.

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