A day in the life of a franchisee: Nuzy Ali

August 18, 2021

After 15 years as a housewife, Nuzy Ali decided that it was time for a change. Prior to joining NIC, Nuzy worked in telesales for two years, but had a desire to be her own boss. After meeting with the NIC Franchise Team, Nuzy knew she had found the right place for herself. Today, we catch up with her to learn more about her time at NIC, and what a typical day has in store for her.

Firstly, what jobs did you have before you started with NIC?

I was a housewife for 15 years, but then my life saw some dramatic changes in 2010. It was then I decided to carve out a new path and work for myself. I worked for a utility company in telesales for two years to give myself a start.

As many others, I always wanted to be my own boss, but it was not an easy decision to take. I always wanted to work for myself, utilising my qualities and abilities for my business rather than for anyone else. During my time in telesales, I was looking for opportunities that would give me that chance, and I started searching for franchise businesses.

Why did you decide to move onto NIC?

As I always wanted to be working independently, a franchise business was the best option for me, as it has less risks factors compared to setting up a business independently.

The cleaning industry was not originally on my list of franchise businesses that I was searching for, as I was looking for something a bit more professional; a white-collar business.

After doing my research and due diligence, I came across NIC, and I met the Franchise Team. They explained the business structure of the cleaning service industry and the management side of things, which seemed to have a lot of potential. One other reason for me to join NIC was because it was an established organisation with plenty of support available.

How much of an impact has the Covid-19 pandemic had on your business? Have you had to adapt in any way?

The Covid-19 pandemic has affected everyone globally, no doubt, but due to the nature of our business, cleaning services became an essential element for many people. We did suffer with office and pubs contracts being suspended for a while, as well as staff being furloughed. However, on the other hand, we had essential contracts and additional Covid-19 related cleans. By keeping our spirts high, we still managed to grow our business, even in such difficult times.

Can you outline a typical day for you and your team?

We have expanded and developed our business in the last two years, so we now operate and manage contracts throughout the north west. Therefore, we have our own office where we operate from. We have two area supervisors, four cleaning supervisors, 60 cleaning operatives, and we recently recruited our own telesales personnel for sales and marketing purposes.

A typical day for me is to be in the office by 10am, go through my emails, touch base with my area supervisors, look into customers queries and resolve any issue or problems.

I then work from my weekly diary, attend meetings, and then do site visits and audits as required.

I usually operate on daily/weekly tasks, monitoring things such as payroll, holidays, invoices, company accounts etc.

I also liaise with my area supervisors on contracts, staff and customer queries. They will report to the office two or three times a week for collection of site deliveries, and any matters that require management to resolve.

I also spend some time looking for potential business, while also monitoring sales personnel, writing performance updates on potential leads, and conducting email marketing.

What might your day look like?

If you’re interested in learning more about how to start and grow your own business with the flexibility to control your own working hours and find the ideal work/life balance, get in touch.

Have a question about franchising? Use our form at the bottom of the page or check out the FAQ page.

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